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Privacy Policy

Effective Date: 23.02.2025
Last Updated: 23.02.2025

1. Introduction

Welcome to Matchme.coffee (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make purchases, or interact with our services.

By using Matchme.coffee, you consent to the practices described in this policy.

2. Data Controller

Matchme is the data controller responsible for your personal data. If you have any questions, you can contact us at:

📩 Email: contact.matchme.coffee@gmail.com
🌐 Website: matchme.coffee

3. What Data We Collect

We collect different types of personal data depending on how you use our services:

a) Data You Provide

  • Account Information: Name, email address, password
  • Order Details: Shipping/billing address, payment information (processed securely via third-party providers)
  • Contact Requests: Messages sent via contact forms or email
  • Newsletter Subscription: Email address (with your consent)

b) Data Collected Automatically

When you browse our website, we collect:

  • IP address & device information for security
  • Browsing behavior to improve user experience
  • Cookies & tracking technologies (see Section 8 for details)

4. Legal Basis for Processing Data

We process personal data based on the following legal grounds under GDPR:
✔️ Contractual Necessity – To process orders, payments, and provide customer support
✔️ Legitimate Interest – To improve our services, analyze trends, and prevent fraud
✔️ Legal Obligation – To comply with tax, legal, and regulatory requirements
✔️ Consent – For email marketing and cookies (you can withdraw consent anytime)

5. How We Use Your Data

We use your data to:
✅ Process and fulfill your orders
✅ Provide customer support and respond to inquiries
✅ Improve website functionality and user experience
✅ Send marketing emails (if you have opted in)
✅ Prevent fraud and maintain security

6. Who We Share Your Data With

We do not sell or rent your personal data. However, we may share it with:

  • Payment processors (e.g., Stripe, PayPal) – To securely process payments
  • Shipping partners – To deliver orders
  • Marketing & analytics tools – To improve our services
  • Legal authorities – If required by law or to prevent fraud

All third-party providers are GDPR-compliant and process your data securely.

7. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

✔️ Right to Access – Request a copy of your personal data
✔️ Right to Rectification – Correct inaccurate or incomplete data
✔️ Right to Erasure (“Right to Be Forgotten”) – Request deletion of your data
✔️ Right to Restrict Processing – Limit how we use your data
✔️ Right to Data Portability – Receive your data in a structured format
✔️ Right to Object – Stop us from processing your data for certain purposes
✔️ Right to Withdraw Consent – Opt-out of marketing communications anytime

To exercise any of these rights, contact us at contact.matchme.coffee@gmail.com.

8. Cookies & Tracking Technologies

We use cookies to improve your browsing experience. These include:

  • Essential Cookies – Required for site functionality
  • Analytics Cookies – Help us understand website usage (Google Analytics)
  • Marketing Cookies – Used for targeted advertising (only with consent)

You can manage or disable cookies through your browser settings or by using the cookie consent banner.

9. Data Retention

We keep your personal data only as long as necessary for the purposes listed in this policy. This means:

  • Order-related data is stored for up to 7 years (for legal and tax reasons)
  • Marketing data is stored until you unsubscribe
  • Cookies and analytics data are stored for up to 12 months

10. Data Security

We implement industry-standard security measures to protect your personal data. However, no system is 100% secure, so we encourage responsible online practices.

11. International Data Transfers

If your data is transferred outside the EU/EEA (e.g., to third-party services in the U.S.), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or data protection agreements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here, with an updated effective date.

13. Contact & Complaints

If you have concerns about how we handle your data, contact us at:
📩 contact.matchme.coffee@gmail.com

If you believe we have violated your data rights, you have the right to file a complaint with your local Data Protection Authority (DPA).

/ Let’s make your

coffee perfect